Refund Policy

 

We have a 20-day return policy, which means you have 20 days after purchasing your item to request a return. To request a return you must have already received the your purchased items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at drumemusic@gmail.com. Items sent back to us without first requesting a return will not be accepted. The cost of sending the items back is completely up to the client.

You can always contact us for any return question at drumemusic@gmail.com.

 

Damages and Issues 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items 


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 24h.

After making a purchase, you have a 24 hour timeframe to request the refund of your order.